Skip to content
Nov 11 15

PiBX V4.x Feature Codes

by Admin

PiBX IP Telephone System Keypad Operations

  • OTR is One Touch Record it will record from the point you request it to the end of the call.
  • OTRR is One Touch Retrospective Record. It will record the whole call wherever you action it. OTRR is a chargeable add-on as part of PiBX’s advanced call-recording package. It works by recording everything and then throwing it away if record wasn’t pressed.

 

Transfers

TRANSFERS, PARKING & GROUP PICKUP
Key   data   function   Availability/Terminal Type   Comment   
# extension Blind Transfer internal (does not work with Mitel 52xx range, use “Transfer” key instead) Immediately transfer a call – use ONLY with analogue phones – usually turned off
*1 none One Touch Record internal Activates call recording. This is an in-band request. Actual key sequence may vary – refer to site administrator
*2# extension Attended Transfer internal Dial callee then transfer – use ONLY with analogue phones – usually turned off
Transfer Key extension Transfer All SIP phones Either blind or attended depending upon the phone type
Transfer + *5 none Call Park internal Parks the call into the first free park – usually used with BLF parks
*8 none Call Pickup internal Pick up ringing call on same group
*8 extension Directed Call Pickup internal Pick up specific ringing call – usually used with BLF and Visual Call Pickup on Snom or Aastra
Hold none Hold All VoIP endpoints with hold feature Hold call and play MOH
Message Light/Mail Icon none Pick up voicemail All VoIP endpoints with MWI feature Connect to Voicemail
*12*(nnnn) extension Temporarily Set Extension to Operator master user Useful in small office environments during operator rest/break periods. SYSOP OFF if no (nnnn) is pressed.
901 – 903 none Conference Rooms internal
550 none Broadcast directly to all handsets and paging devices internal Check with your administrator to see if this feature is activated
700 – 702 none Parked call pickup internal
* extension none dial or transfer to an extension’s Voicemail internal Useful to transfer a call direct to an extension’s voicemail box.
** extension none dial or transfer to an extension’s mini-queue internal “Camp-on miniqueue” needs to be turned on in Globals.

Do Not Disturb (DND)

Key   data   function   Availability/Terminal Type   Comment   
*18* or *188 none DND Activation internal
*19* or *198 none DND De-Activation internal
*20* none DND Toggle internal sets feature on/off

Diversion

Key   data   function   Availability/Terminal Type   Comment   
*21*(nnnn) none or extension Call Forward Immediate Toggle internal Use with no extension to turn off
*22*(nnnn) none or extension Call Forward on Busy Signal Toggle internal Use with no extension to turn off
*23* none Clear All Call Forward Instructions internal clear all call forward instructions
*27*(nnnn) extension Follow Me internal Direct a remote extension’s calls to the local station – requests your vmail passwd

Day/Night Mode Override

Key   data   function   Availability/Terminal Type   Comment   
*30* none Set Master Timers to Automatic (default) master user – requires password Incoming calls will be checked against time of day
*31* none Set Master Timers to global “CLOSED” master user – requires password Incoming calls will be routed to closed handler
*32* none Set Master Timers to global “OPEN” master user – requires password Incoming calls will be routed to open handler

Voicemail

Key   data   function   Availability/Terminal Type   Comment   
*50* password Local Voicemail internal connect to voicemail from own station
*51* extension/password Remote Voicemail internal/external Connect to voicemail from another station

Miscellaneous

Key   data   function   Availability/Terminal Type   Comment   
*24*(nnnn) password Wakeup Call Internal If no extension specified, wakeup call is set for current caller and no password is required. If an extension is specified, the auto-attendant will request the system password (SYSPASS)
*26*(nn) none or ring delay Set ring delay internal if no ring delay is specified the ring will not timeout
*40*(nnnn) none, alias or extension Page internal Use with no extension to page all phones
*52* none Echo test internal/external
*55* none Time and date internal
*56* none Check my extension number internal
*57* none Directory Service internal Enter the first 3 letters of your parties name using the touch tone keypad of the phone to get the directory listing read out.
970 none Music on Hold Test internal Play music on hold

System Greetings

Key   data   function   Availability/Terminal Type   Comment   
*60*(nnnn) 4-digit greeting number Record a system greeting internal Record a system greeting
*61*(nnnn) 4-digit greeting number Listen to a system greeting internal

Agents, Queues and Supervision

Key   data   function   Availability/Terminal Type   Comment   
*63* Agent Number Agent Pause internal
*64* Agent Number Agent UnPause internal
*65* Agent Number/Password Log on as an agent internal
*66* Agent Number/Password followed by # Log off as an agent internal
*67* extension ChanSpy Whisper Function master user – requires password Allows a supervisor to anonymously listen and “whisper” to an extension
*68* extension ChanSpy Function master user – requires password Allows a supervisor to anonymously listen to an extension

NANP Vertical Service Code Compatibility

Key   data   function   Availability/Terminal Type   Comment   
*60 none Date/Time internal
*65 none Say extension number internal
*72(nnnn) extension Call Forward Immediate internal
*73 none Cancel Call Forward Immediate internal
*77(nnnn) 4-digit greeting number Record a system greeting internal
*78 none Do Not Disturb internal
*79 none Cancel Do Not Disturb internal
*90(nnnn) extension Call Forward Busy internal
*91 none Cancel Call Forward Busy internal
*97 password Local Voicemail internal connect to voicemail from own station
*98 extension/password Remote Voicemail internal/external Connect to voicemail from another station

 

Apr 7 14

PiBX Time Adjustment

by Admin

YealinkT38G

T38 Handsets

With the handset “on hook” ie hung up

 Press Menu key below the screen

Using the arrow keys and ok button select the following:

  • Settings
  • Basic Settings
  • Time and Date
  • SNTP Settings
  • Ensure Settings are as follows
    • Time Zone: is set to “+10 Australia (Sydney)
    • Daylight savings: Automatic
  • Save

If time is still incorrect set Daylight savings to On or Off
Press Back/Exit until you reach the Start Screen

YealinkT46
T46 Handsets

With the handset “on hook” ie hung up

Press Menu key below the screen

Using the arrow keys and ok button select the following:

  • Basic
  • Time and Date
  • General
  • SNTP Settings
  • Ensure Settings are as follows
    • Time Zone: is set to “+10 Australia (Sydney)
    • Daylight savings: Automatic
  • Save

If time is still incorrect set Daylight savings to On or Off
Press Back/Exit until you reach the Start Screen

Nov 1 11

Cisco User Quick Start Guide

by Admin

Cisco User Guide

Sep 6 11

Set Reminder Alarms on Samsung

by Admin

The Samsung systems allow for setting up to 3 reminder alarms on a phone by phone basis.

  1. Press Transfer/TRSF and dial 200 to enter customer programming.
  2. Enter passcode 1234
  3. Press 1 to enable, then speaker
  4. Dial 112 to enter Alarm Clock
  5. The cursor will now be under the extension number, enter the extension requiring the alarm to be set or use volume keys to scroll.
  6. The cursor should now be under the Alarm Cock (#) if not use the right soft key to move the cursor. Select alarm number to set.
  7. Use right soft key to move the cursor to the time area. Set time in 24 hour format.
  8. If not already there, use right soft key to move the cursor to the alarm occurrence option, use volume keys to scroll through options: NOTSET for no alarm, TODAY for the alarm to be set for today only or DAILY for the alarm to occur at the same time every day.
  9. To set additional alarms, use the right soft key to move the cursor back to the extension area and repeat steps 5 to 8.
  10. When complete press Transfer/TRSF to exit programming mode.
Sep 6 11

Clear your Engin Voice-mail or Fax-mail box

by Admin

If left unchecked your Voice-mail/Fax-mail box will reach the limit of it’s capacity and faxes will no longer be received.

 

To clear your mailbox follow these steps:

  1. Call the Engin mailbox administration service: (02) 9016 4500
  2. Press the * key to enter the mailbox number used for your faxmail service followed by #, contact us if your are unsure of this number.
  3. Enter your password followed by #, the default password is 123456, this can be changed from the http://my.engin.com.au Selfcare page.
  4. Press 1 to enter mailbox
  5. Press 7 to delete ALL  messages
  6. Press 1 to confirm

This will instantly delete all messages in your mailbox.

 

You should now be able to receive faxes.

Aug 30 11

System Wide Speed Dials

by Admin

SYSTEM SPEED DIALS

Create a list of speed dials starting at 500 before you begin, eg.;

500      Home  9999 9999

501      Mobile 0412 999 999

etc., etc.,.

 

Before entering system speed dials you must enter Admin programming mode first. Once you are in Admin programming mode you can enter System Speed dials, if you do not press any buttons for around four minutes the system turns off Admin programming mode. If this happens you will need to enter Admin Mode once again.

TO ENTER ADMIN PROGRAMMING

– Press TRANSFER 2 0 0 then enter 1 2 3 4 1 and TRANSFER again

 

TO ENTER THE SPEED DIAL NUMBERS

1. Press TRANSFER then 7 0 5

2. Enter the speed dial location you wish to program eg; 500

3. Enter the phone number you wish to store, but with a leading zero (this zero accesses the outside line)

eg.; If I wanted to enter 44233477 I would need to type 0-44233477

4. Press the Right soft key; the cursor will go back to the Speed Dial location Number again

5. Enter the next speed dial location and its number, or;

6. If you are finished entering speed dials press the TRANSFER button and the phone will go back to idle.

 

* The Soft Keys are the three buttons just under the display on the keyset, the Right Soft Key is (you guessed it!) the right one. 🙂

**To delete an entry press the “Hold” button when the cursor is in that field.

 

TO ENTER THE SPEED DIAL NAMES

Once the numbers are entered into the system you may want to program the names in.

 

1. Press TRANSFER then 7 0 6

2. Enter the speed dial location you wish to program eg;500

3. Enter the name that corresponds to that speed dial (similar to a mobile phone, see note)

4. Press the Right soft key, the cursor will go back to the Speed Dial location Number again

5. Enter the next speed dial location and its name, or;

6. If you are finished entering speed dial names press the TRANSFER button and the phone will go back to idle.


TO PROGRAM THE SPEED DIALS INTO BUTTONS

Before trying to program the buttons you may need to disable Admin Programming so as not to inadvertently program the wrong keyset.

1. Press TRANSFER then 2 0 0 0

2. Press TRANSFER

 

1. Press TRANSFER then 1 0 7

2. Press the button you wish to store a speed dial in

3. Enter the Speed dial location you want

4. Press TRANSFER

 

NB: The button must already be programmed to accept a speed dial (this is usually done at installation) when you press the button in step 2 above it should read similar to this:

[21] EXT

23:SPD  ->  SPD

 

RETREIVING SPEED DIALS

There are two methods of using speed dials via a Directory or Using a numbered list;

 

DIRECTORY

1. Press the DIRECTORY key

2. Now enter the letter you want to search from

eg to search for the letter B press the 2 key twice (similar to mobile phone entries)

3. Then use the volume up and down keys to search through the entries

4. When you have found the entry you want press the DIAL key (left softkey)

 

NUMBERED LIST

When the speed dials are entered into the system a list of numbered entries are used, this list should be distributed to everyone.

1. Press the SPEED DIAL key

2. Then enter the number of the speed dial you wish to dial, the system will then dial that number

 

Note: Entering Names

 

Entering names is similar to most mobile phones, however with a few small differences;

–       when entering a double letter, you need to manually advance the cursor by pressing the volume up key

–       when entering a space; press volume up twice

Aug 11 11

VoIP Performance Test

by Admin

Interested in using VoIP for your phone calls?

To test the suitability of your current broadband for VoIP Service, click here then click start test.

 

Call us today for help with deciphering your results, improving your broadband performance or adding VoIP services to your equipment.

Aug 9 11

Change Customer Greetings

by Admin

Instructions to Change Customer Greetings

 

Jun 27 11

Operators Guide – Samsung

by Admin

The below user guide contains universal operating instructions for all Samsung telephone systems.

Button locations may vary from the included images but functions are identical.

SMT-i52xx IP Handset User Guide

Applicable to the following handsets:

Samsung OfficeServ SMT i5210 IP Handset

Samsung OfficeServ SMT i5220 IP Handset

Digital Handset User Guide

Applicable to the following handsets:

Samsung OfficeServ 14 Button Digital Handset

Samsung OfficeServ 38 Button Digital Handset

Samsung DS 24 Button Digital Handset

Samsung Falcon 18 Button Digital Handset

Samsung Falcon 28 Button Digital Handset

Jun 22 11

Cordless Phone Instructions – Samsung

by Admin

To pickup an outside line

1. Dial 0

2. Press the Talk button

You now have an outside line

 

To call the Office

1. Dial 500

2. Press the Talk button

 

 

To put a call on hold

1. Press Pause / Recall

2. Hang Up

 

To get the call back

3. Press the talk button

4. Press Pause Recall

 

To transfer a call back to the office

1. Press Pause / Recall

2. Dial 500

3. Tell them who it is

4. Hangup